Welcome Project Annual Report 2012
Welcome Project Annual Report - April 2012
Our focus this year has been Engagement, Empowerment & Employment!
We have seen a total of 318 clients and we have been working hard to engage clients in a way that would empower them to move forward not only with housing and other related issues but also into training and/or employment. The move to our new purpose built building in October 2011 was a great achievement for all staff, volunteers and clients - who are particularly enjoying the new building. The building boasts, private interview rooms, training rooms, IT suite, medical and counselling rooms, laundry & shower facilities and a kitchen that can cater for up to 60 meals a day.
Shade Aderibigbe, the Projects Administrator, manages the new Reception area ensuring that clients and visitors who come into the Day Centre receive a warm welcome and are signposted to the appropriate services.
Employment: The success of the Life Skills Programme (LSP) has been evident - introduced in the previous year under the Life Skills Training & Employment Co-ordinator Peter Vickers, 10 clients were helped into employment including one into self-employment.
Housing is still a key area of work for the Project and through the diligence and dedication of Support Workers, Jennifer Fletcher-Simms and Beverley Edwards, over 42 clients were helped into appropriate accommodation including, the private rented sector and supported housing. Four clients who had become destitute have also been assisted and supported to return home to their country of origin.
Health and Well Being: 140 clients have had 396 appointments through the Nurse led clinics. The New Counselling service has also been established and 15 clients have received counselling from accredited counsellors.
We have also been creative in the way that we deliver healthcare information and have run a series of interactive health related events with other organisations. In conjunction with Westminster Drugs Project (WDP) we held an 'Alcohol Awareness Day'. The day included information sharing, quizzes, games and an ex-client (now a volunteer at the Project) gave a presentation on how through the help of the Project he went into Teen Challenge, a residential rehabilitation programme to overcome his addiction challenges.
Our resident nurse, Stephanie O'Leary received the Queens Nurse Title for her innovative approach to improving the health and well being of homeless people by providing health interventions and improved access to mainstream services.
We are continually seeking and developing new partnerships to assist us in providing effective services for our clients. This year we have developed a partnership with Redbridge Institute of Adult Education, who have been delivering basic computer skills. For some of our clients, using a computer is new and they have been able to gain some basic skills on various packages and the Internet. All clients who have taken part have really enjoyed this course and have been able to move on to a higher level course at the Mildmay Neighbourhood Learning Centre.
New Staff members: Beverley Edwards joined us in May as a Support Worker providing much needed additional one to one support with clients. We were also pleased that Ursula Standen, joined the Project on a full basis, to co-ordinate the services and volunteers, in the new building.
In March 2012, The Welcome Project was awarded the Practical Quality Assurance System for Small Organisations (PQASSO) Quality Mark, level 1. PQASSO is a nationally recognised award that offers verification of the quality and credibility of an organisation. The Project would not have not been able to achieve without the help of staff and volunteers.
Volunteers: - We greatly appreciate our team of 33 volunteers - who on average delivered a total of 6,482.25 hours over the last year.
My gratitude is also extended to staff members, Beverley, Feni, Jennifer, Peter, Shade and Ursula who work over and above their call of duty to ensure that we deliver a quality service to those in need.
Our future plans for the coming year, building on the successes of this year, will be focusing on:
. Health, Wellbeing & Mental Health, including running a client residential and a local outdoor centre
. Using creative arts (music, drama, art & creative writing) as a pathway of recovery for clients
. Commission the new Management Information System (MIS) .
The new "Prospects" pilot project, helping people who are completing treatment for drug addiction to move into employment or training.
Welcome Centre Manager